Book or change an appointment
Last Updated: Thursday, 05 October 2023About PATCHS
PATCHS is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and PATCHS will get you the help you need. PATCHS is only available during surgery hours.
To book an appointment:
- Request an appointment online (PATCHS)
- Phone us Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm
- See details of future bank holiday closures and training closures (one Wednesday each month)
When you get in touch, our reception team will ask what you need help with.
This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.
About your appointment
When you contact us, we may offer you a consultation:
-
By phone
-
Face to face at the surgery
-
On a video call
-
By online consultation (PATCHS)
Important: Important: if you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
How to cancel your appointment
You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
- If you need an interpreter
- If you have any other access or communication needs
Home Visits
Important: Essential home visits
Except in cases where someone is unable to leave their home for any purpose at all, it is better for them to be seen at the surgery. The doctor has access to the patients full medical record and a full range of medical equipment.
How to book a home visit
If you need a home visit, we ask that you contact us as early as possible in the morning, preferably before 10.30am.
You may be asked to provide the reception team with some details regarding why you require a home visit. Please do not be offended by this. This information is needed so that the doctor can assess the urgency and prioritise visits.
When to ask for a home visit
Our GP's will carry out home visits, but these are only for patients who are truly housebound, i.e. patients whose condition prevents them from being able to attend surgery.
When not to ask for a home visit
Please do not ask for a home visit unless the patient cannot make it to the surgery.
Most children can be safely brought to the surgery by car.
A number of patients can be seen at the surgery in the time that it takes to visit one patient at home.