You can book a face to face appointment in advance with a doctor or nurse by telephone or by calling into the surgery. We always try to offer you an appointment on the day you want it but this may not always be possible.
You can also book an appointment on internet. Remember you need to have registered to use this service - please ask at Reception
If your problem is urgent, you may be seen on the same day, usually by the doctor on-duty at the end of his/her surgery. This is the doctors decision and will have been prior approved by the GP on the day.
Patients who wish to be seen on the same day may be triaged by a Doctor. This means that the receptionist will take your details and a Doctor will telephone you back. During this telephone call, the Doctor will assess your needs and, if required, agree a mutually convenient time for you to attend at the surgery
PLEASE REMEMBER that our doctors are very busy and only have a 10 minute slot per problem per appointment. Please book a double appointment if you wish to discuss an additional problem.
New 7 day access service
South Sefton GP Extra Service
South Sefton Primary Healthcare is providing routine general practice appointments for any person registered with a GP practice in South Sefton.
The service is provided at Litherland Town Hall, Hatton Hill Road, Litherland, L21 9JN
Weekday evenings 5pm - 8pm
Saturday, Sunday & Bank Holidays 10am-1pm
Please ring the Practice if you require an appointment with a GP, Advanced Nurse Practitioner or Practice Nurse between these times.
Please note that this is not an Urgent Care service or drop-in centre. All appointments must be pre booked through your own GP Practice. (Updated 10.10.18)
Only very urgent calls will be put through to the doctor during surgery hours. If possible, please tell the receptionist what the call is about so we can assess how urgent the situation is before speaking to a GP.
Preference of Practitioner
All patients are now registered with the practice and not with a specific doctor but patients may express a preference to see a particular doctor when making appointments. In the event that your preferred doctor is unavailable, the practice will offer you another doctor. If you insist upon waiting to see a specific doctor, then this will depend upon that doctor's availability and may result in you having to wait longer than the 48 hours anticipated in the NHS Plan.
If you are late
Appointments will be held for you for up to 10 mins after the time given to you. If you arrive more than 10 mins late, you will be asked to make another appointment. Please do not be offended by this; the reason that we do this is so that other patients are not kept waiting if you are late.
If you need to cancel an appointment, please inform us as soon as you know that you will not be keeping it so that your appointment can be given to another patient and will not be wasted. We have many wasted appointments each day because patients do not turn up and they do not let us know in advance so that the appointment can be given to another patient.